Customers can get in touch with you using the Plain chat interface.
Based on your needs, you have two options to integrate the chat UI:
- A npm package for react-based websites
- A script tag you can embed into your website
The Chat UI interacts with Plain using the public customer API. In order to use this API, it needs to know: which workspace the chat is for and who the customer is.
The workspace is identified via an "app key" which you can get from your workspace settings. This is documented in the how to get an app key section.
Depending on how you want users to authenticate, the chat UI supports the following two methods:
- logged-out: for anonymous users on your website
- logged-in: for logged-in users on your website
This guide will take you through all steps required to fully integrate chat: