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CustomerStatus

The core customer life cycle.

enum CustomerStatus {
  IDLE
  ACTIVE
  SNOOZED
}

Values​

CustomerStatus.IDLE​

The default status of a customer when they don't have any open issues. Any activity on their timeline will move them into ACTIVE.

CustomerStatus.ACTIVE​

The customer is currently either waiting for help or being helped, depending on if they're assigned to a user or not.

CustomerStatus.SNOOZED​

Indicates that a user is waiting for a customer to get back. Any activity on their timeline will move them into ACTIVE.

Member of​

ChangeCustomerStatusAsyncInput input ● ChangeCustomerStatusInput input ● Customer object ● CustomersFilter input ● CustomerStatusTransitionedEntry object